Inkjet Applications Engineer - Technical Services

Location: Fully onsite in Zhuhai, China, with Shanghai, China listed as another location

Company

hirify.global is a global specialty chemicals and performance materials company developing products and solutions for transportation, infrastructure, environmental, and consumer applications.

What you will do

• Provide technical support to customers using Cabot inkjet dispersion products and resolve application issues.
• Lead internal planning and preparation for complex customer technical engagements, including customer visits normally within Asia.
• Act as a technical resource for Sales and deliver product-use training to Sales teams and customers.
• Gather customer requirements for new products, translate product and functionality needs, and validate application performance data.
• Investigate quality complaints and product problems in collaboration with Quality, Manufacturing, R&D, and Sales.
• Engage customers on new technical value opportunities and pilot or hypothetical product ideas supporting future innovation.

Requirements

• Bachelor’s degree in Chemistry, Material Science, or Engineering.
• 8+ years of related experience, including prior project or program management experience.
• Chemical industry experience is preferred, ideally involving inkjet inks or dispersions, or inkjet system application engineering focused on ink and print-system performance.
• Leadership, management, consulting, communication, presentation, meeting facilitation, and customer-orientation skills.
• Ability to influence and motivate customers and colleagues, manage cross-functional conflicts, coach and train others, and proactively organize work.
• Ability to manage a technical service ticket system and lead preparation meetings for complex customer engagements.
• Experience working with customers on sensitive technical topics involving commercial considerations.
• Excellent English communication skills.

Culture & Benefits

• Collaborative work across Sales, Quality, Manufacturing, R&D, and other functions.
• Customer-focused work supporting innovative chemistry and sustainable materials solutions.
• Full-time, fully onsite position.
• Cabot promotes teamwork, proactive problem-solving, coaching, and technical knowledge sharing.