Forward Deployed Engineer, Enterprise - Dubai (AI)

Location: Dubai, United Arab Emirates; hybrid with 3 days per week in the Dubai office and 2 days remote. The role leads enterprise deployments for banks and large lenders in the UAE and wider Middle East.

Company

hirify.global builds voice and multichannel AI agents for debt collection, serving banks and large lenders.

What you will do

• Own enterprise agent delivery from POC scoping through implementation, evaluation, and production launch.
• Define operating procedures, guardrails, escalations, contact strategies, channel mix, payment links, and human hand-offs with customers.
• Design and engineer prompts, agent logic, evaluation and simulation harnesses, and regression tests for multilingual voice and messaging workflows.
• Build and maintain integrations with core banking, collections platforms, data pipelines, and telephony systems.
• Diagnose failures using transcripts, traces, and logs; analyze production performance with SQL and dashboards; and improve agents and strategies.
• Support technical discovery and demos, collaborate with customer stakeholders and internal teams, and create reusable templates and playbooks.

Requirements

• 5+ years in a technical customer-facing role such as forward deployed engineering, solutions engineering, implementation engineering, technical consulting, or technical product management.
• Ability to write code and SQL, work with APIs, and build end-to-end integrations.
• Hands-on experience building with LLMs, including prompting, evaluations, guardrails, harnesses, and tool use.
• Experience delivering production systems for enterprise customers that required structured testing and iteration.
• Ability to explain technical decisions to senior stakeholders and turn requirements into delivery plans.
• Comfort working in fast-moving, ambiguous situations while shaping and building solutions.
• Native-level Arabic and fluent English.

Nice to have

• Experience in banking, lending, collections, or regulated customer communications.
• Voice AI or telephony experience.
• Computer Science, Engineering, or Math degree, or equivalent experience.

Culture & Benefits

• Hybrid and flexible setup with three office days and two remote days per week.
• Competitive salary based on skills, experience, and impact.
• Stock options and the opportunity to contribute to an early-stage startup.
• Training, knowledge-sharing, and exposure to other top-tier startups.

Hiring process

• Initial conversation with a future teammate, followed by a technical deep dive with the Hiring Manager and possibly another team member.
• Practical tech assessment or business case, followed by a founder interview.