Autonomous Vehicle Operations Manager - Ride Hail Operations

Location: Onsite in Philadelphia, PA, United States. Requires flexibility for non-traditional shifts, weekends, and holidays in support of 24/7 fleet operations.

Company

hirify.global AV builds fleet-management operations for autonomous vehicles and partners with industry leaders to support their commercialization and deployment.

What you will do

• Co-manage daily ride-hail fleet operations, shift handoffs, and uninterrupted 24/7 service.
• Execute SOPs and Kaizen-based improvements while managing labor efficiency, maintenance turnaround, and asset utilization.
• Oversee depot infrastructure, vehicle safety, regulatory compliance, incident reporting, and vehicle health before dispatch.
• Coordinate third-party suppliers, maintenance vendors, and outsourcing partners to meet SLAs and resolve issues.
• Direct, train, and mentor fleet technicians, operators, and support staff.
• Use AI-driven tools, internal software, dashboards, operational metrics, and shift KPIs to monitor fleet health and performance.

Requirements

• 5–8+ years of experience in fast-paced, high-complexity operations, including EV fleets, logistics, warehousing, or advanced supply chain.
• Strong working knowledge of Kaizen or Six Sigma principles.
• High comfort using advanced software, AI tools, and dashboards to manage physical operations.
• Proven experience managing hourly and salaried operational teams, with hands-on leadership and conflict-resolution skills.
• Degree in Operations Management, Logistics, Business, or a related field, or equivalent practical operational experience.
• Must be authorized to work in the United States without sponsorship.
• Must be able to stand, walk, and remain on the feet in a depot or garage environment for up to 10 hours per day.
• Must possess and maintain a valid driver’s license and an acceptable driving history.
• Employment is subject to required drug testing, safety-sensitive workplace rules, and a criminal background check after a conditional offer.

Culture & Benefits

• Collaborative, positive, curious, and engaged working environment.
• Opportunity to lead operations supporting autonomous transportation and public trust in autonomous technology.
• Schedule flexibility is required for 24/7 operations, including weekends and holidays.
• Drug-free and safety-sensitive workplace with ongoing compliance requirements.
• Fair-chance employment practices are applied in accordance with applicable federal, state, and local laws.