Customer Activation Manager (AI Spend Management)

Location: Hybrid, based in the United States; office presence in New York City or San Francisco may be required

Compensation: SF/NY OTE $134K–$184K; nationwide OTE $121K–$166K, plus equity and commission with a 70/30 split. Final compensation depends on location and hiring level.

Company

Ramp builds smart financial infrastructure that automates payment authorization, risk flagging, spend categorization, and financial close for more than 85,000 companies.

What you will do

• Lead customer discovery and implementation planning for AI Spend Management and Router, including provider connections, prerequisites, ownership, usage visibility, and first-use milestones.
• Read API documentation and request/response evidence to troubleshoot credentials, permissions, usage limits, model selection, and product behavior.
• Explain AI usage, costs, and governance choices clearly to developers, AI administrators, and Finance leaders.
• Coordinate with Sales, Customer Success, Technical Solutions, Product, and Engineering on deeper Router integrations and code-level issues.
• Guide customers from working connections to usage-review or governance workflows and verify sustained adoption after launch.
• Document recurring questions and failure patterns in customer guidance, troubleshooting steps, and implementation playbooks.

Requirements

• Approximately 4+ years of relevant experience in technical customer success, technical account management, implementations, solutions consulting, or a related customer-facing role; level is flexible based on experience.
• Experience owning technical customer launches from handoff through verified first use and sustained adoption.
• Ability to read API documentation and reason through request/response evidence, authentication, permissions, and integration issues; production coding is not required.
• Working knowledge of multiple AI providers and customer tradeoffs involving capabilities, cost, latency, reliability, usage limits, and data handling.
• Ability to communicate credibly with developers or AI administrators and plainly with Finance leaders while keeping stakeholders aligned on the launch plan.
• Comfort solving unfamiliar problems, escalating with useful evidence, and building repeatable processes in a changing product environment.

Nice to have

• Experience with AI gateways, model routing, provider integrations, token usage, AI spend controls, or API-key governance.
• Post-sale implementation experience at an AI-first or developer-facing software company.
• Coding literacy or experience partnering with Solutions or Engineering teams on customer integrations.

Culture & Benefits

• Flexible PTO, centralized home-office equipment ordering, health and wellness stipend, intra-office travel budget, and weekly coffee stipend.
• Medical, dental, and vision coverage, including 100% employee coverage in the applicable US plan; additional regional plans are available for Canada and the UK.
• 401(k) with employer match, fertility support, parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only at 100% pay, and pet insurance.
• In-office meals, snacks, and drinks, plus One Medical membership and other health, life, disability, and employee assistance benefits.
• Relocation expense coverage to New York City or San Francisco if needed.

Hiring process

• Referred candidates must contact the referring person to apply on their behalf.
• Ramp only contacts candidates through official @Ramp.com email addresses and does not request payment or sensitive personal information during hiring.