Customer Onboarding Executive (SaaS)

Location: Dallas, Texas, United States; hybrid workplace

Company

hirify.global develops software that helps spas, hotels, and leisure businesses manage operations, streamline bookings, manage services, and create new revenue opportunities.

What you will do

• Guide new customers through setup, configuration, onboarding, and successful product adoption.
• Deliver training sessions and product demonstrations tailored to customer needs and goals.
• Act as the main onboarding contact and provide a smooth handover to Customer Success or Account Management after launch.
• Collaborate with Product, Support, and Sales to resolve issues, answer questions, and maintain a seamless customer experience.
• Gather feedback, identify pain points, and suggest improvements to onboarding workflows and content.

Requirements

• Solid experience in a Customer Onboarding role managing the full onboarding process.
• Highly organised and detail-oriented, with a focus on helping new customers feel confident and supported from day one.
• Strong communication and interpersonal skills for guiding clients through setup, training, and early adoption with clarity and patience.
• Proactive and tech-savvy approach to problem solving and improving the onboarding experience.
• Solution-driven mindset and strong problem-solving skills.

Culture & Benefits

• Full-time hybrid position based in Dallas, Texas.
• Collaborative environment focused on making an impact, challenging the status quo, and improving hospitality and leisure operations.