Sr. Specialist, Customer Service (Semiconductors)

Location: Penang, Malaysia

Company

hirify.global manufactures essential semiconductors for high-growth markets, with manufacturing operations across the U.S., Europe, and Asia.

What you will do

• Serve as the primary customer contact for order fulfillment and administrative inquiries.
• Create, manage, and maintain customer orders and quotations, and communicate order status, changes, and concerns.
• Coordinate with Finance, Supply Chain, Sales, Manufacturing, and other teams to support delivery, scheduling, issue resolution, cash management, revenue recognition, and collections.
• Investigate billing discrepancies, transactional issues, debits, credits, order adjustments, aged WIP, and inventory-related issues.
• Analyze operational data and trends, identify root causes, recommend corrective actions, and support inventory and fulfillment objectives.
• Support process improvement projects, new tools and procedures, EHSS requirements, company controls, and global cross-functional initiatives.

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations Management, Finance, or a related field, or equivalent experience.
• Experience in customer service, order management, operations, supply chain, or related business functions.
• Strong analytical, problem-solving, organizational, and prioritization skills.
• Ability to interpret operational metrics and business data to make informed decisions.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office applications, particularly Excel.

Nice to have

• Experience with ERP systems such as SAP, Oracle, D365, or similar platforms.
• Knowledge of order-to-cash processes, billing operations, inventory management, or customer fulfillment.
• Experience supporting process improvement initiatives.
• Experience in manufacturing, semiconductor, technology, or a related industry.

Culture & Benefits

• Full-time employment in a diverse and inclusive global organization.
• Work must be performed in Penang, Malaysia.
• Employment offers are subject to applicable background checks, medical screenings, and local laws.
• Candidates are not charged recruitment fees; applications must be submitted through the official hirify.global careers site.

Hiring process

• Apply through the official hirify.global careers site only; recruitment communications are conducted through official company channels.
• Successful candidates must complete applicable background checks and medical screenings.