Jr. Customer Support Analyst (Mandarin Speaker) – Data Troubleshooting

Location: Kuala Lumpur, Malaysia

Company

hirify.global is a global consumer intelligence and data analytics company providing market measurement, consumer insights, and analytics solutions across more than 90 countries.

What you will do

• Act as the first point of contact for customer inquiries and provide timely, professional support.
• Manage customer cases, troubleshoot basic platform issues, and coordinate resolution with internal teams.
• Monitor, track, and document cases while meeting service-level expectations.
• Support data and methodology inquiries, conduct basic analysis of data issues, and identify solutions with stakeholders.
• Assist with data extractions, ad hoc requests, and report delivery based on client requirements.
• Identify improvements to support processes, knowledge resources, and customer experience.

Requirements

• Bachelor’s degree in any discipline.
• 0–2 years of experience in customer service, customer support, analytics, or a client-facing role.
• Fluent Simplified Chinese and English, with strong written and verbal communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative, customer-focused approach.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program.
• AI tools may be used during recruitment, while final hiring decisions are made by humans.