Customer Support Representative (Fintech)

Location: New York, New York, United States; hybrid office model with in-office work Tuesday through Thursday and work from home Monday and Friday.

Base salary: $60,000 annually; OTE: $77,649.

Company

hirify.global is a fintech company developing a software platform that helps retirement savers manage 401(k) and other retirement plan accounts with support from financial advisors.

What you will do

• Provide software support and troubleshoot technical issues accurately and carefully.
• Respond to client questions clearly, thoroughly, and promptly through phone, email, and video chat.
• Investigate unclear issues, determine next steps, and follow through to resolution.
• Escalate complex technical matters to internal teams with complete context and documentation.
• Identify recurring client issues and support initiatives that improve the customer experience.

Requirements

• Strong problem-solving skills, intellectual curiosity, sound judgment, and intuition in client communication.
• Ability to remain composed and confident when the answer is not immediately known.
• Excellent written and verbal communication skills.
• Empathy and professionalism in client interactions.
• Detail-oriented approach and strong organizational skills.
• Comfort collaborating across teams.
• Experience in customer support, client service, or a related field is preferred.

Nice to have

• Experience with Zendesk.

Culture & Benefits

• People-first, collegial, collaborative, and fun work environment with frequent team events.
• Equity grant participation for all new hires.
• Comprehensive and affordable healthcare insurance with multiple plan options.
• 401(k) with employer match and employer-sponsored access to a retirement advisor.
• Paid parental leave, family planning reimbursement, generous PTO, and a stocked kitchen with lunch reimbursement.
• Sponsored learning and development program covering classes, certifications, and more.