Site Support Engineer - Senior (IT Support)

Location: Anchorage, Alaska, United States; onsite

Salary: $62,000–$72,000 annually

Company

hirify.global delivers IT services and solutions that help government agencies improve their operations and public services.

What you will do

• Lead site-level IT support, including escalated tickets and critical system issues.
• Manage complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Provide comprehensive IT support for TSA airport staff, regional management staff, and TSA executives.
• Evaluate service performance, manage and document tickets, ensure high-quality resolution, and optimize systems.
• Mentor junior engineers, implement IT best practices, and maintain operational uptime and reliable IT services.
• Apply lessons learned to improve Knowledge Base articles and service delivery processes.

Requirements

• High school education with 6 years of experience, or commensurate experience.
• 6 years of experience in IT support.
• Expert-level IT field support and leadership skills.
• Advanced proficiency in mobile device support, complex desk-side tasks, and deployment strategies.
• Advanced troubleshooting, strategic thinking, interpersonal, communication, and leadership skills.
• US citizenship is required to attain and maintain a DHS/TSA clearance.

Culture & Benefits

• Collaborative environment focused on transforming government IT and delivering meaningful work.
• Employee Assistance Program and corporate discounts.
• Learning and development platform, including certification preparation content.
• Training, education, and certification assistance available to full-time employees.
• Referral Bonus Program, Internal Mobility Program, pet insurance, and flexible work environment.

Hiring process

• Virtual video interview with the hiring manager and/or team; the camera must be on and a valid photo ID must be presented during each interview.
• Enhanced biometric ID verification and background checks covering criminal history, highest education level, and employment history for the past 7 years.