Customer Services Representative (CTSR) (Metal Decorating Inks)

Location: On-site in Isipingo, Gauteng, South Africa; requires a valid driver's licence and willingness to travel to customer sites when required.

Company

hirify.global, a DIC Group company, produces packaging and graphic solutions, colour and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.

What you will do

• Provide technical support for customers using metal decorating inks and coatings.
• Conduct press-side troubleshooting and optimise lithographic printing processes on metal substrates.
• Support product trials, qualifications, new product introductions, colour matching, and product development.
• Evaluate print and coating performance, diagnose defects, and recommend corrective actions.
• Work with production, quality, sales, and R&D teams while delivering technical training to customers and internal stakeholders.
• Prepare technical reports and recommendations after site visits and trials, and achieve sales targets at key customers.

Requirements

• At least 5 years of hands-on experience in metal decorating ink manufacturing, technical service, or a printing environment.
• Strong knowledge of metal decorating inks for beverage cans, closures, aerosols, food cans, or other metal packaging.
• Practical experience troubleshooting lithographic (offset) printing on metal substrates.
• Good understanding of UV-curable inks, coatings, and UV curing systems.
• Experience working with decorators, can manufacturers, printers, or packaging converters.
• Ability to diagnose colour consistency, adhesion, scuff resistance, curing, ink transfer, print defects, varnish, and coating issues.
• Knowledge of colour matching, ink adjustments, quality control procedures, laboratory testing, and production environments.
• Valid driver's licence and willingness to travel to customer sites when required.
• Applicants without relevant hands-on ink, coating, can-making, metal packaging, lithographic, and UV printing experience will not be considered.

Nice to have

• Matric, Diploma in Printing Technology, or a related technical qualification.
• Experience with metal decorating equipment and production processes.
• Previous employment with an ink manufacturer, metal packaging company, can manufacturer, or specialist printing organisation.

Culture & Benefits

• On-site work in Isipingo with customer-site travel as required.
• Market-competitive total rewards, including merit increases and paid holidays/PTO.
• Medical, dental, vision, short- and long-term disability, and life insurance benefits.
• 401(k) with matching contributions.

Hiring process

• Submit a CV detailing experience with metal decorating inks, lithographic printing, UV systems, and technical customer support and sales.
• Applications are considered only from candidates meeting the required hands-on technical experience criteria.