Integration Support Manager (Travel Tech)

Location: Remote from Georgia

Company

hirify.global is a global travel-tech company developing online booking platforms for tourists, travel agents, and business travel organizers, with brands operating in over 220 source markets.

What you will do

• Support client integrations and resolve technical issues.
• Monitor the Altbook feature and booking success rates, identify supplier issues, and help restore access.
• Communicate with vendors to investigate and resolve integration-related problems.
• Create and manage technical tasks for developers.
• Write and maintain technical documentation.

Requirements

• Experience working with logs and troubleshooting technical issues.
• Experience with monitoring systems.
• Understanding of API principles and how APIs work.
• Experience using Postman.
• Ability to read and write technical documentation.
• Strong communication skills and ability to work with English-speaking vendors verbally and in writing.
• English proficiency at Upper-Intermediate (B2) or higher is required.

Nice to have

• Experience in technical support within the travel-tech industry.

Culture & Benefits

• Remote work from Georgia.
• Supportive team environment with adaptation, training, soft-skills, and leadership development programs.
• Partial compensation for external training and conferences.
• Corporate English school with group and individual lessons and speaking clubs.
• Corporate prices on hotels and travel services.
• MyTime Day Off: an additional paid non-working day.