SAP Support Manager – Warehouse Management (WM) (Canada)

Location: Remote; CAN - ON - Any City. Applicants must be U.S. citizens or lawful permanent residents and authorized to work in the United States without current or future employer sponsorship.

Compensation: $67,800–$117,800 annually.

Company

hirify.global delivers mission-critical IT systems and operations, data architecture, security, scalability, and cloud services for global companies and public sector organizations.

What you will do

• Lead Level 2 and Level 3 SAP WM production support covering incidents, problems, service requests, enhancements, defects, and high-priority escalations.
• Provide functional leadership for inbound and outbound processing, goods movements, putaway, picking, replenishment, inventory, transfer orders, handling units, batch and serial numbers, and RF/barcode-enabled processes.
• Manage SLAs, operational KPIs, incident aging, backlog, recurring defects, support reporting, service reviews, and major incident response.
• Coordinate resolution across functional, technical, infrastructure, business, ABAP, Basis, Security, Integration, and warehouse teams.
• Lead testing, change and transport management, documentation, runbooks, and knowledge management.
• Drive automation, problem management, production stability, and SAP upgrade, migration, optimization, EWM, and S/4HANA transformation initiatives.

Requirements

• 8+ years of SAP experience, including significant hands-on SAP WM experience, and 3+ years leading SAP application support, AMS, production support, or service delivery teams.
• Strong SAP WM configuration knowledge and warehouse business process expertise.
• Experience supporting SAP ECC production environments and managing incidents, problems, service requests, enhancements, and change requests.
• Strong understanding of SAP WM integration with MM, IM, SD, PP, and related modules.
• Experience managing SLA-driven application support environments, critical priorities, root cause analysis, and corrective actions.
• Experience coordinating functional consultants, ABAP developers, Basis, Security, and Integration teams.
• Strong stakeholder management, communication, and problem-solving skills.
• U.S. work authorization is required without current or future employer sponsorship; applicants must be U.S. citizens or lawful permanent residents.

Nice to have

• Experience with SAP S/4HANA, SAP EWM, SAP Fiori, RF/mobile warehouse solutions, third-party warehouse integrations, ITIL-based support models, ServiceNow or similar ITSM platforms, and offshore/onshore support teams.
• SAP certification in WM, EWM, Supply Chain, or S/4HANA.

Culture & Benefits

• Remote role with a work model that prioritizes in-person collaboration while offering flexibility.
• Full-time employment with health, dental, vision, wellness, life and disability insurance, retirement savings, paid holidays, and paid time off.
• Inclusive equal-opportunity environment with reasonable accommodation available for qualified candidates.