Technical Program Manager, Fleet Reliability (Robotics)

Location: On-site in Watertown, MA; travel to customer sites and regional teams as needed, approximately 10–25%.

Base salary: $100,000–$140,000 per year, depending on experience.

Company

hirify.global builds and deploys robots for factories and warehouses, including robotics hardware, machine learning, field deployment, and service.

What you will do

• Build tools, data systems, and operating processes for a growing robot fleet.
• Lead investigations into complex robot failures by analyzing logs, field reports, parts history, and technician input until the root cause and durable fix are identified.
• Develop technician training systems, issue tracking that connects telemetry with field observations, predictive failure tooling, technician capacity planning, and reliability metrics.
• Use software, AI coding tools, and agents to pull data, run checks, and draft write-ups with minimal manual intervention.
• Ship early versions, validate them with real users, iterate based on feedback, and document working solutions.
• Collaborate with engineering, customer success, and field technicians.

Requirements

• 2–7 years of experience as a technical program manager, industrial engineer, engineer, or in operations or a similar technical role.
• At least one system, tool, or program designed from scratch and put into real use, with a result that can be stated in numbers.
• Experience building software with AI coding tools and agents, or the ability to learn them quickly; the programming language is less important than having shipped something that works.
• Ability to think clearly and turn data into an actionable picture for others.
• Clear writing for engineers, customers, and leadership.
• A degree in engineering or a technical field, or equivalent experience.
• Profiles that prefer a fixed task list and regular check-ins, maintaining existing systems over building new ones, or having the same work every week are not a fit.

Nice to have

• Started something at a previous job that did not exist before and is still running.
• Experience in robotics, automation, manufacturing, logistics, or fulfillment.
• Side projects, a home lab, or other personal building experience.

Culture & Benefits

• High ownership over how the robot fleet operates; solutions become part of the company’s fleet operations.
• The role and scope grow with the fleet.
• Fully employer-covered health insurance.
• Managed 401(k).
• Unlimited PTO and federal holidays off for full-time salaried employees; hourly employees receive 16+ days of accrued paid time off and 1.5x pay on federal holidays.
• Regular in-office meals and team social events.

Hiring process

• Submit a résumé and a short note describing something built: the problem, what was made, and what happened afterward.
• Links, photos, and code are welcome.