Senior Manager, Visa Consulting and Analytics (VCA) Risk Practice, Fraud Prevention & Disputes Consulting (Fintech)

Location: São Paulo, Brazil; hybrid work with at least 3 days in the office, as confirmed by the Hiring Manager.

Company

hirify.global is a global payments technology company serving consumers, merchants, financial institutions, governments, issuers, acquirers, fintechs, payment enablers, and other payments ecosystem participants in more than 200 countries and territories.

What you will do

• Lead complex consulting engagements in fraud prevention and disputes for issuers and other payments ecosystem participants.
• Design and optimize fraud prevention strategies, policies, rules, and processes while balancing fraud losses, approval rates, and customer experience.
• Assess and optimize fraud management platforms and rule engines, including rule creation, monitoring, tuning, and performance management.
• Lead end-to-end disputes and chargeback transformation across processes, policies, workflows, reason codes, evidence requirements, and operational efficiency.
• Develop data-driven recommendations and business cases focused on fraud loss reduction, dispute optimization, authorization uplift, and operational efficiency.
• Lead multidisciplinary project teams, advise senior client stakeholders, develop consulting capabilities, and identify applications for AI, advanced analytics, and automation.

Requirements

• Extensive experience in fraud prevention and disputes or chargebacks, preferably in the cards and payments industry.
• Strong knowledge of the Brazilian cards and payments ecosystem, including issuers, acquirers, fintechs, processors, and payment networks.
• Experience designing and implementing fraud strategies, policies, and rules for card-present and card-not-present transactions.
• Hands-on knowledge of fraud management platforms and rule engines such as FICO Falcon, Feedzai, SAS Fraud Management, Featurespace, or equivalent solutions.
• Strong knowledge of the end-to-end dispute and chargeback lifecycle, including dispute rules, reason codes, representment, pre-arbitration, and arbitration.
• Knowledge of authentication, authorization, EMV 3DS, tokenization, digital fraud, and emerging fraud trends.
• Strong analytical skills with the ability to translate data and complex risk topics into actionable business recommendations.
• Experience leading complex projects, multidisciplinary teams, and senior client engagements.
• Strong executive communication, problem-solving, and stakeholder-management skills.
• Advanced or fluent English and Portuguese required.

Culture & Benefits

• At least 3 days per week in the office in São Paulo, Brazil.
• Full-time employment with hirify.global.
• Opportunity to work on consulting, analytics, technology, payments, and economics challenges with impact across global clients.