Indigo Remote Technical Specialist (HP Indigo)

Location: Tlaquepaque, Jalisco, Mexico; remote support for North American clients

Company

hirify.global develops and supports technology products and services, including hirify.global Indigo press hardware and software.

What you will do

• Provide real-time product specialist support and troubleshoot moderate to complex hirify.global Indigo hardware and software issues.
• Coordinate with Field Service Engineers, Regional Specialists, the Tech Group, GBU, and other teams to reduce silos and improve troubleshooting.
• Architect, deploy, manage, and integrate solutions, contributing to architecture and design reviews.
• Prepare and deliver technical training and debriefs, identify knowledge gaps, and coach individuals and teams.
• Represent the organization in customer visits, industry conferences, trade shows, and vendor meetings.
• Lead or contribute to complex cross-functional projects, prevent recurring issues, and mentor lower-level employees.

Requirements

• Four-year or graduate degree in any area or related discipline, or equivalent work experience or demonstrated competence.
• Typically 7–10 years of experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.
• Fluency in English is required to support North American clients.
• Advanced expertise in technical support, product support, customer support, debugging, root cause analysis, operating systems, and technical services.
• Knowledge of AWS, automation, Java, Linux, Python, SaaS, SQL, TCP/IP, Unix, scripting, CRM, and workflow management.
• Proficiency in Excel and PowerPoint for reporting, project management, and data analysis.
• Effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice to have

• ITIL certification.

Culture & Benefits

• Remote technical support role based in Tlaquepaque, Jalisco, Mexico.
• Full-time schedule with no shift premium in Mexico.
• Opportunity to collaborate across functions and support innovative technology initiatives.
• Equal employment opportunity is provided regardless of legally protected characteristics.