Customer Support Specialist (iGaming)

Location: Remote; work from anywhere. The role requires flexibility to work day, evening, and night shifts, including weekends.

Company

hirify.global provides white-label casino and sportsbook solutions, B2B aggregation, 30,000+ games, sports events, and payment options across 35+ languages.

What you will do

• Answer customer requests through live chat.
• Identify customer needs and help customers use specific product features.
• Analyze and report product malfunctions.
• Follow up to ensure basic technical and product-related issues are resolved.
• Gather customer feedback and share it with Product, Sales, and Marketing.

Requirements

• Proficient English.
• Previous work experience in customer support.
• Excellent communication, teamwork, organizational, and PC skills.
• High attention to detail and multitasking abilities.
• Flexibility to work day, evening, and night shifts, as well as weekends.

Nice to have

• Experience in the sports betting or gambling industry.
• Ability to solve tasks quickly and efficiently.
• Independence, responsibility, initiative, attention to detail, and a flexible, systematic approach to complex problems.

Culture & Benefits

• Full-time remote opportunity with work-from-anywhere flexibility.
• 28 days off per year and seniority leave.
• Amicable work environment and supportive team members.
• International team, professional growth, and career opportunities.
• Fast-paced startup culture with a global team.

Hiring process

• Online assessment.
• Introductory call and hiring manager round.
• Reference check followed by an offer letter.