Client Support Specialist (CMS)

Location: 100% remote within the United States, specifically the PST/MST time zones. Current and continued U.S. residency is required.

Company

hirify.global provides an integrated education technology platform for more than 7,000 K–12 schools and districts, covering websites, communications, mobile apps, enrollment, and marketing services.

What you will do

• Support clients through ticketing, phone, chat, and social media channels.
• Provide product support, training, best-practice guidance, and implementation assistance across the CMS and product suite.
• Troubleshoot and investigate issues, create detailed software bug reports, and submit product enhancement requests.
• Stay current on product features, improvements, web trends, help-center content, and training.
• Participate in daily stand-ups and resolve or appropriately summarize and escalate incoming calls and challenging tickets.

Requirements

• Associate’s or Bachelor’s degree preferred, or commensurate experience.
• Entry-level experience with websites built using content management systems such as WordPress, Squarespace, Wix, Weebly, or Joomla is preferred.
• Prior customer service or technical support experience is preferred, with a minimum of 2–4 years specified.
• Experience with support desk software is required; Zendesk is preferred.
• Ability to multitask and remain patient in challenging situations.
• Must be a permanent resident of the United States and maintain current and continued U.S. residency.

Culture & Benefits

• 100% remote employment within the United States, limited to the PST/MST time zones.
• Professional development opportunities and competitive benefits.
• Collaborative culture focused on partnership, support, growth, and purpose.
• Equal opportunity workplace with reasonable accommodations for qualified individuals with disabilities or special needs.