Digital Insights Specialist (Telecommunications)

Location: London or Newbury, United Kingdom; hybrid working with office attendance 2–3 days per week and at least 8 days per month.

Company

hirify.globalThree is building a major UK mobile network focused on connectivity, digital infrastructure, customer experience, and data-driven products and services.

What you will do

• Own performance reporting and insight generation for a dedicated brand, product area, or customer journey.
• Analyse customer and commercial performance trends using digital analytics and feedback platforms, translating findings into actionable recommendations.
• Partner with Product, Trading, Digital, UX, CRO, Brand, Proposition, Operational, Engineering, and wider business stakeholders.
• Identify performance risks, emerging trends, and changes in customer behaviour to support decision-making and improve customer and commercial outcomes.
• Deliver analysis, insight packs, and performance reviews that shape strategic priorities and optimisation roadmaps.
• Create dashboards, reporting tools, and analytical frameworks while maintaining data quality, tracking accuracy, and reliable reporting standards.

Requirements

• Proven experience in digital analytics, performance reporting, CRO, or customer insight roles in fast-paced digital consumer environments such as telecommunications, retail, financial services, media, or ecommerce.
• Strong analytical skills, including interrogating complex datasets, identifying trends and behaviours, and translating findings into business outcomes.
• Hands-on experience with analytics and insight tools such as Adobe Analytics, Google Analytics, Contentsquare, Medallia, Power BI, Looker, or Tableau.
• Ability to communicate complex data and customer insights clearly and engagingly to technical and non-technical stakeholders.
• Strong understanding of digital customer journeys, online performance metrics, conversion funnels, and factors influencing customer behaviour.
• High attention to detail and commitment to data accuracy, quality, and evidence-based insights.
• Ability to build relationships and collaborate with Product, Trading, UX, Engineering, and wider business stakeholders.
• Curiosity, proactivity, commercial awareness, and ability to work in a fast-paced environment with changing priorities.

Culture & Benefits

• Hybrid working with flexibility to work from the office and home, subject to role and team expectations.
• Full-time schedule of 37.5 hours per week, Monday to Friday.
• Salary with bonus, up to 28 days of annual leave plus bank holidays, and paid time for charity work.
• Benefits include discounts, vouchers, pension plan, learning tools, and parental leave policies.
• Employment offers are subject to criminal (DBS) and financial background checks due to Financial Conduct Authority regulation.

Hiring process

• Reasonable adjustments and accessibility support are available during the recruitment process.
• During interviews, candidates are expected to demonstrate their own knowledge, skills, experience, and achievements without relying on AI-generated answers.