Customer Care Associate - Japanese Speaker

Location: Tokyo, Japan; hybrid work model

Company

hirify.global provides business sustainability ratings, sustainability scorecards, and actionable insights into companies’ environmental, social, and ethical risks.

What you will do

• Manage customer communication through phone and email and provide high-quality support throughout the customer journey.
• Research and validate company registration information, including legal entities, business activities, and operational scope.
• Update the supplier database with accurate information from national company registers and online databases.
• Respond to customer queries and collaborate with internal and external stakeholders to gather information.
• Contribute to process, service standard, and internal efficiency improvements.
• Collaborate with inter-departmental teams on process optimization, research support, and communication management.

Requirements

• Bachelor’s degree completed.
• Fluency in English and Japanese is required.
• At least 1 year of experience in customer service or support, preferably with international exposure and in customer experience or service-related roles.
• Excellent verbal and written communication, interpersonal, and active listening skills.
• Ability to establish strong connections and relate easily to others.
• Ability to multitask and prioritize effectively according to business and customer needs.
• Advanced proficiency in Microsoft Office tools, including Excel and Word, and other desktop tools.
• Customer- and quality-oriented attitude in all interactions.

Nice to have

• Knowledge of additional languages.
• Experience with Salesforce.

Culture & Benefits

• Hybrid work model with flexible working hours and a policy allowing remote work from abroad.
• Office and IT equipment support.
• Wellness allowance, professional mental health support, life insurance, social insurance, and commuting allowance.
• Learning and development opportunities, sustainability events, community involvement, and a paid employee volunteer day.
• Referral bonus policy, peer recognition program, and employee-led resource groups.
• Permanent contract with a six-month probation period.

Hiring process

• Submit a CV in English.
• Reasonable adjustments to the hiring process are available on request.