GoHighLevel Specialist (Automation & Customer Support)

Location: Fully remote, open to candidates worldwide; must be able to work US Eastern Time (EST) business hours.

Company

hirify.global places AI-fluent virtual assistants with growing businesses and builds the automation systems they operate.

What you will do

• Build and maintain GoHighLevel workflows for lead nurture, trial and intro-session bookings, member onboarding, reminders, no-show follow-up, retention, reactivation, failed payments, and win-back campaigns.
• Configure pipelines, calendars, forms, surveys, landing pages, funnels, custom fields, tags, email campaigns, SMS campaigns, review requests, and referral campaigns.
• Integrate GoHighLevel with gym management software, payment tools, and Facebook/Instagram lead sources using native integrations, Zapier, Make, n8n, or webhooks.
• Provide first-line support to the gym owner and front-desk/sales staff, respond to member and lead inquiries, and troubleshoot workflows, sends, calendar synchronization, A2P/10DLC, deliverability, and integration issues.
• Train staff through live walkthroughs and recorded videos, escalating billing, platform bugs, and out-of-scope requests with clear summaries.
• Build performance dashboards, write SOPs, audit workflows, identify recurring issues, and use AI tools to improve campaign copy, troubleshooting, and documentation.

Requirements

• 2+ years of hands-on GoHighLevel experience building workflows, pipelines, funnels, and campaigns for live businesses.
• 1+ year of customer or technical support experience through tickets, live chat, calls, or client success.
• Working knowledge of Zapier, Make, n8n, or webhooks for connecting GoHighLevel with other tools.
• Active use of Claude, ChatGPT, and Gemini to build, write, and troubleshoot; specific tools and use cases will be confirmed during screening.
• Ability to work US Eastern Time business hours from any location.
• Exceptional written and spoken English that is clear, friendly, and concise with owners, staff, and members; assessed during screening.
• Understanding of email and SMS deliverability, including A2P 10DLC registration.
• Reliable high-speed internet and a dedicated workspace.
• Ability to understand gym business metrics and workflows, communicate clearly with non-technical owners and staff, document work, and proactively identify broken or missing systems.

Nice to have

• Experience with gyms, fitness studios, or other membership-based businesses.
• Experience with Mindbody, ABC Glofox, PushPress, Zen Planner, or similar gym management software.
• GoHighLevel Admin certification.
• Familiarity with GoHighLevel Conversation AI or AI Employee features.
• Experience running Facebook/Instagram lead-generation campaigns into GoHighLevel.

Culture & Benefits

• Full-time role at 40 hours per week.
• Owner-led, fast-moving fitness business focused on clear ownership, proactive communication, and continuous improvement.
• Hands-on work combining automation building, customer support, staff enablement, and root-cause improvement.
• Remote work arrangement open to candidates worldwide.