Application Analyst - Level 2 - Hospital Billing (Epic)

Location: North Carolina, United States; on-site role with business and after-hours support and participation in a 24/7 production on-call rotation.

Company

hirify.global provides healthcare services and develops enterprise information technology solutions through Duke Health Technology Solutions.

What you will do

• Design, develop, deploy, test, debug, and support Maestro Care EHR applications for hospital billing and revenue cycle workflows.
• Support Hospital Billing Claims, Charge Router, Price Estimates, Contracts, Financial Assistance, Revenue Cycle, and Research/Client Billing modules.
• Analyze workflows, data, reports, and technical requirements to guide system design and build decisions.
• Coordinate deployment tasks, release updates, testing, defect resolution, and production change requests with Epic and other application teams.
• Develop procedures, specifications, documentation, test plans, and reporting requirements.
• Provide user training and support, coordinate with operational staff and stakeholders, and participate in the 24/7 on-call rotation.

Requirements

• Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience.
• Epic proficiency in an area of application support with a technical or support focus, maintained within Maestro Care policy timelines.
• Ability to independently build, test, and debug Epic applications 75–85% of the time.
• Good understanding of supported Epic applications, department workflows, data collection, report details, and technical requirements.
• Experience writing and executing sanity-check, monthly service update, upgrade, integration, and module workflow test plans, including documenting and resolving defects.
• Ability to analyze release notes, reporting metrics, validation, and resolution requirements for assigned Epic Nova updates.
• Ability to manage deployment issues, coordinate projects with direction, prepare presentations and specifications, and prioritize deliverables.
• North Carolina clinical licensure or certification must be maintained if applicable.

Culture & Benefits

• Work is performed in a healthcare technology environment focused on compassionate care, innovation, collaboration, diversity, excellence, safety, and patient-centered service.
• Support is provided during business hours and after hours, including weekends, through a 24/7 production on-call rotation.
• The role includes face-to-face, phone, email, virtual, and on-site assistance for Duke Health clinics and customers.
• Work follows organizational security, change-control, documentation, and compliance processes, including CMS, TJC, and MU requirements.