Local Service Desk Support Coordinator (IT Support)

Location: Full-time on-site in Antony, France, with regular travel to Lille and Angers.

Company

hirify.global provides professionally monitored security services across Europe and Latin America, protecting more than 6 million customers in 18 countries through technology and service.

What you will do

• Coordinate daily activities, workload distribution, scheduling, backlog reviews, and service continuity for the France On-Site Support team across Antony, Lille, and Angers.
• Ensure service levels, support commitments, ticket quality, service performance, and customer satisfaction are consistently achieved.
• Act as the escalation point for complex incidents, VIP users, critical requests, and major incident communications.
• Oversee workplace device lifecycle management, including laptops, mobile devices, docking stations, peripherals, deployment, replacement, and assets.
• Support team development, onboarding, training, knowledge sharing, and collaboration with global IT Operations and business stakeholders.
• Track service metrics, produce management reports and dashboards, and lead corrective, preventive, knowledge-management, and process-improvement initiatives.

Requirements

• 5+ years of experience in IT Support, Service Desk, Workplace Support, or End User Computing environments.
• Experience coordinating teams, workloads, or support operations.
• Strong technical troubleshooting capabilities across workplace technologies, including experience supporting executives, VIP users, and business-critical environments.
• Experience with ticketing systems and IT service management processes.
• Experience with Microsoft Intune and endpoint management solutions.
• Knowledge of Windows and macOS environments, endpoint and device lifecycle management, mobile device management, hardware deployment and asset management, and IT support and incident management best practices.
• Strong communication, stakeholder management, planning, organizational, ownership, and independent-working skills; a structured, reliable, proactive, service-minded, customer-focused, and continuous-improvement approach.
• Comfort interacting with senior business stakeholders and leadership teams.
• Fluent French and professional English.

Nice to have

• Experience with Linux environments.

Culture & Benefits

• Key role within one of hirify.global's largest markets with broad exposure to modern workplace technologies.
• Opportunity to lead and influence local service delivery across multiple French locations.
• Collaborative international environment with a focus on accountability, innovation, teamwork, trust, and responsibility.
• Ongoing learning and development opportunities.
• Regular travel within France to support and engage with local teams.