Customer Reliability Engineer - Pipeline

Location: United States; moderate travel required, including support for pipeline operators in Texas and Oklahoma.

Company

John Crane, a business of hirify.global, provides mission-critical flow control solutions, including mechanical seals, couplings, bearings, filtration systems, and predictive digital monitoring technologies, for energy and process industries.

What you will do

• Manage engineering reviews, troubleshooting efforts, technical discussions, and reliability improvement solutions for pipeline operator customers.
• Facilitate tear-down and inspection reports and participate in root cause failure analysis initiatives for Texas and Oklahoma operators.
• Provide technical support for field commissioning, equipment installation in the field and pump shops, and troubleshooting requests.
• Support account management with I-Project and seal design projects requested by pipeline operators.
• Manage ServiceMax and compile customer-focused KPIs covering performance reliability, bad actor equipment, repair cycle times, and engagement.
• Support training for reliability engineering, maintenance, and operations groups at pipeline operators.

Requirements

• Bachelor’s degree in engineering required; mechanical engineering preferred.
• Minimum 2 years of engineering experience with customer interfacing preferred.
• Proficiency with Microsoft Office applications and ability to learn internal John Crane engineering software.
• Ability to interpret technical documentation, blueprints, and product specifications.
• Strong communication, relationship-building, and conflict-resolution skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and work effectively across cross-functional teams.
• Demonstrated leadership, mentoring, and collaboration capabilities.

Nice to have

• Mechanical engineering degree.
• Customer-interfacing engineering experience.
• Experience working with culturally diverse stakeholders in a global organization.

Culture & Benefits

• Moderate travel is required, with a company car provided.
• Work involves collaboration across a global organization and customer-facing field support.
• Equal consideration is provided regardless of legally protected characteristics.
• No visa sponsorship is available for this position.