Technical Service Manager (Automotive)

Location: Hybrid working from home and the Tech Hub in Coimbra, with monthly visits.

Company

hirify.global operates a vertically integrated digital car marketplace in Europe, with technology products and services supporting automotive brands and vehicle management solutions.

What you will do

• Own the end-to-end L2 and L3 technical support processes and maintain accountability for customer issues through resolution.
• Improve the transition from L1 to L2 and L3 support, reducing support effort through automation and process optimisation.
• Act as the technical escalation point for strategic customers.
• Coordinate with Engineering to prioritise technical work and improve communication between Support, Product, and Engineering.
• Monitor backlog health and ageing and drive continuous service improvement initiatives.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related technical discipline.
• 5+ years’ experience in Technical Support, Technical Service Management, Service Delivery, Technical Account Management, or a similar customer-facing technical role.
• Fluent English.

Culture & Benefits

• Hybrid working from home and the Coimbra Tech Hub, with monthly office visits.
• Permanent employment, Monday to Friday, 40 hours per week.
• Collaboration across Customer Success, Product, Engineering, and Support.
• Equal opportunity employment and access to employee advancement and training.