Junior Product Support Analyst (Automotive)

Location: Hybrid working from home and the Tech Hub in Coimbra, Portugal, with monthly visits.

Company

hirify.global operates a vertically integrated digital car marketplace in Europe across consumer-to-business, business-to-business, and business-to-consumer segments, with technology products and services provided across the group.

What you will do

• Support mission-critical systems and services while maintaining service availability and service-level objectives.
• Investigate, triage, resolve, and report on service requests, incidents, problems, and changes using ticket management systems.
• Monitor live services, statistics, system events, alerts, schedules, and batch processing with tools including Application Insights and Dynatrace.
• Create and maintain operational documentation, training materials, and testing support materials.
• Participate in project workshops, planning, scrum meetings, functional and non-functional ceremonies, and service transition activities.
• Collaborate with service delivery, service desk, IT operations, data centre, cloud operations, product ownership, engineering, development, test, and release teams.

Requirements

• Good written and verbal communication, customer service, teamwork, and workload-management skills.
• Self-motivated, dependable, trustworthy, pragmatic, creative, and able to work under pressure and to tight timescales.
• Operational understanding with flexibility to support out of hours and adapt to changing conditions and requirements.
• Understanding of testing, release management methodologies, software delivery life cycles, and service transition.
• High-level understanding of programming languages such as .NET, Java, RPG, CL, and C#.
• Technical understanding of infrastructure and networking, including FTP and SSL.
• Understanding of website construction and development, including investigation of user-interface and backend integration issues.
• Ability to recreate service issues, take ownership for quality, and investigate problems to permanent fixes or suitable workarounds.
• Applications must be submitted in English.

Culture & Benefits

• Hybrid working arrangement combining home working with monthly visits to the Coimbra Tech Hub.
• Permanent position with Monday-to-Friday, 40-hour working hours.
• Collaborative work across product engineering, service delivery management, and technology operations.
• Focus on knowledge sharing, mentoring, customer service, and positive working relationships.
• Support for operational services delivered and monitored 24x7x365.