Chemical Support Engineer (Pulp & Paper)

Location: On site in Portland, Oregon, United States

Salary: $70,250–$103,026 plus discretionary bonuses.

Company

hirify.global provides water and hygiene solutions, including water treatment chemistries, process aids, functional additives, cleaning and disinfection products, and monitoring, control, and delivery systems. The company operates 78 manufacturing facilities and employs more than 23,000 people across over 160 countries.

What you will do

• Serve as the district’s primary technical resource for chemical treatment programs and equipment in the pulp and paper industry.
• Conduct service visits, testing, monitoring, maintenance, and inspections to support safe, effective, compliant, and cost-efficient treatment programs.
• Provide technical and pre-sales support to customers and Sales Account Managers, including input for proposals, projects, and customer-facing documentation.
• Troubleshoot technical issues at customer sites, develop corrective action plans, and communicate findings to customers and Sales Account Managers.
• Maintain service records and databases, prepare weekly reports, and analyze treatment performance data to recommend improvements.
• Identify business growth opportunities within existing accounts and participate in technical training and professional development.

Requirements

• Bachelor’s degree in science, engineering, or another technical discipline; equivalent experience may be considered, including 10+ years of relevant manufacturing or equipment experience.
• Ability to solve complex and non-routine technical problems.
• Strong customer relationship and stakeholder management skills.
• Knowledge of industrial processes and customer operations, or ability to quickly learn industry-specific applications and technologies.
• Results-driven, proactive approach to problem-solving.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Valid driver’s license with a satisfactory driving record.
• Willingness to participate in an on-call weekend rotation, typically up to one weekend per month.

Nice to have

• Experience with laboratory testing, pumps, pipefitting, and electrical systems.

Culture & Benefits

• On-site field and customer-facing work with opportunities for professional development and career growth.
• Paid time off including vacation, sick leave, and floating holidays.
• Competitive base salary, incentive compensation plan, and annual merit increases.
• 401(k) plan with company matching contributions, plus medical, dental, and vision benefits.
• Relocation assistance, company-provided vehicle, laptop, and mobile phone.