Technical Service Specialist (Coatings)

Location: Newark, Delaware, United States; on-site work at the hirify.global Discovery Hub required, with up to 20% travel to customer, distributor, and manufacturing locations.

Annual pay range: $97,843–$152,880 USD; annual bonus target: 8%.

Company

hirify.global develops essential chemistry and Teflon™ coatings for demanding applications across aerospace, automotive, medical devices, semiconductor manufacturing, energy, and artificial intelligence infrastructure.

What you will do

• Serve as a technical contact for customers, applicators, distributors, and commercial teams using Teflon™ liquid and powder coatings.
• Translate substrates, part designs, pretreatment, application processes, curing capabilities, and performance requirements into product and process recommendations.
• Lead troubleshooting and failure analysis for coating defects and customer complaints, coordinating plant, analytical, quality, and technology resources.
• Prepare, apply, cure, and evaluate coating samples and panels in the laboratory, converting results into customer recommendations.
• Support customer qualification and line trials, technical audits, and on-site troubleshooting; document observations, risks, decisions, and follow-up actions.
• Collaborate on product improvements, competitive conversions, raw-material or site changes, scale-up, commercialization readiness, distributor training, and safe laboratory practices.

Requirements

• Bachelor’s degree in chemistry, chemical engineering, polymer science, materials science, coatings technology, or a related technical discipline, or equivalent relevant experience.
• Hands-on experience with industrial coatings, polymer processing, formulation, application engineering, technical service, or a related field.
• Ability to diagnose technical problems using customer process information, laboratory data, and structured experimentation.
• Clear, confident written and verbal communication with customers and cross-functional teams.
• Ability to work on-site at the hirify.global Discovery Hub and travel up to 20%.
• Commitment to safe work, accurate documentation, confidentiality, and responsible handling of chemicals and technical information.

Nice to have

• Experience with fluoropolymer coatings, including PTFE, FEP, PFA, or ETFE liquid and powder systems.
• Knowledge of coating preparation and application, including cleaning, pretreatment, mixing, filtration, spray equipment, film build, flash-off, curing, and defect analysis.
• Experience supporting industrial applicators and markets such as medical devices, chemical processing, aerospace, semiconductors, cookware or food equipment, and energy.
• Experience with customer complaint investigations, competitive product replacement, qualification trials, and manufacturing or raw-material changes.
• Familiarity with coating formulation and recipe databases, SDS/TDS content, VOC calculations, product stewardship, and CRM opportunity tracking.

Culture & Benefits

• Work on technically meaningful coating challenges with direct customer and business impact.
• Build specialized expertise in a globally recognized coatings portfolio.
• Collaborate across technology, commercial, manufacturing, quality, and stewardship teams.
• Combine hands-on laboratory work with customer interaction, training, and problem-solving.
• Work in an environment that values different experiences and ways of thinking.