System Administrator (AI)

Location: Budapest, Hungary; includes on-site support and scheduled visits to Dmart offices.

Company

foodora is part of hirify.global Group, a global delivery platform operating in more than 70 countries.

What you will do

• Provide on-site and remote support for hardware, software, accounts, workstations, networking, printers, and A/V through chat, email, and in-person visits.
• Log, prioritise, and resolve Jira and ServiceNow tickets by business criticality, partnering with Infrastructure on larger projects.
• Track IT assets throughout their lifecycle and maintain MDM compliance across enterprise devices using JAMF and Intune.
• Support access management with Okta and SailPoint IIQ and contribute to IT governance and compliance initiatives.
• Maintain efficient onboarding and offboarding processes and monitor IT service KPIs and SLAs.
• Use AI assistants and pilot AI-enabled automations for troubleshooting, documentation, ticketing, and onboarding/offboarding.

Requirements

• At least 1 year of experience in IT operations or first-level support, with hands-on management of Windows and macOS workstations and endpoint devices.
• Strong hardware and enterprise IT software troubleshooting skills.
• Ability to work independently and own issues end-to-end.
• Strong service orientation and excellent customer service skills.
• Strong verbal and written communication skills.

Nice to have

• Hands-on experience with Jira and Confluence for ticketing and documentation.
• Administration experience with Slack, Google Workspace, Okta, and SailPoint IIQ.
• Practical experience using Copilot, Claude, ChatGPT, or Gemini for support, documentation, or productivity.

Culture & Benefits

• Modern Budapest office with tools provided for the role.
• Life, accident, and health insurance, plus a SZÉP card and Medicare health package.
• Foodora PRO and meal vouchers, including home-office use.
• Mental health support, office massages, extra days off, and AYCM partnership.
• In-house English lessons and LinkedIn Learning access.
• Opportunities to participate in social-impact initiatives supporting six charities.