Technical Support Engineer (Payments Support L2)

Location: USA remote; based on the West Coast and working PST hours.

Salary: $70,000–$78,000/year base salary, with potential variable compensation and benefits.

Company

hirify.global is a Sweden-founded global software company providing cloud-based spend management and accounts payable solutions using artificial intelligence.

What you will do

• Troubleshoot application and underlying technical issues in hirify.global Suite products escalated to L2.
• Support customers, partners, and consultants with hirify.global Payments, Supplier Management, and Supplier Portal issues.
• Provide clear, timely, and detailed explanations and actionable solutions.
• Collaborate with R&D, L1 Support, and Consulting to resolve complex application problems.
• Track support cases, resolutions, and technical details in thorough documentation.
• Stay current with product features and contribute to improvements in support processes and systems.

Requirements

• Willingness to learn new tools and technologies as part of ongoing professional growth.
• Solid general understanding of technology and comfort working in technical environments.
• Experience with SQL, XML, JSON, and sFTP.
• Strong analytical mindset and ability to identify root causes of technical problems.
• Ability to solve complex problems and provide clear, actionable solutions.
• Strong attention to detail when diagnosing technical issues.
• Customer-focused approach and understanding of effective technical support.
• Proficiency in spoken and written English for communication with international teams and customers.

Nice to have

• Familiarity with US banking systems and policies.
• Experience with NACHA and ISO 20022 banking files.
• Understanding of source code and ability to work with the code base during troubleshooting.
• Experience troubleshooting REST APIs, SaaS platforms, and web-based applications, primarily with the Azure technology stack.

Culture & Benefits

• Values include connecting with others, questioning assumptions, and taking ownership.
• Global, collaborative environment focused on innovation and continuous improvement.
• Medical, dental, and vision coverage, subject to eligibility.
• Paid time off and retirement benefits, subject to eligibility.
• Potential performance bonus, commission, or other incentive plans.