Programme Manager (Telecommunications)

Location: Kuala Lumpur, Selangor, Malaysia

Company

hirify.global is an international telecommunications company serving customers across multiple countries through connectivity, cloud, cybersecurity, IoT, and unified communications technologies.

What you will do

• Lead the end-to-end delivery of multiple technical programmes under a multi-country deployment strategy.
• Engage in sales opportunities, capture client requirements, establish programme plans, and communicate milestones and expectations.
• Coordinate clients, sales teams, service management, vendors, and distributed cross-functional programme teams throughout the programme lifecycle.
• Manage programme scope, budget, resources, risks, dependencies, quality, and delivery timelines.
• Produce programme plans, dashboards, progress reports, documentation, and system records in line with Group technology standards and contractual requirements.
• Facilitate service activations, programme handovers, client meetings, issue escalation, and completion surveys.

Requirements

• Extensive programme management experience with a successful track record of managing complex inter-company initiatives.
• Program and project management expertise, including end-to-end lifecycle management and management of multiple interdependent projects.
• Experience managing budget, scope, risk, resources, stakeholders, vendors, and distributed resources working for other organisations.
• Experience with Agile methodologies including Scrum, Kanban, and SAFe, as well as Waterfall and hybrid delivery models, sprint planning, and release management.
• Mandatory telecommunications domain knowledge, including underlay technologies such as IPVPN, MPLS, Internet, Dedicated Ethernet, and DWDM.
• Mandatory telecommunications domain knowledge covering overlay technologies such as SD-WAN with Fortinet, Cisco, Versa, or Juniper; LAN technologies such as SD-LAN with Mist, Aruba, or ACI; unified communications including SIP and Voice; and security technologies including SSE, Zscaler, Cato, Fortinet, and firewalls.
• Knowledge of network transformation and deployment, telecom infrastructure and operations, ITSM, AWS, Azure, or Google Cloud fundamentals, and cloud migration programmes.
• Excellent communication, interpersonal, organisational, judgment, decision-making, confidentiality, integrity, tact, and diplomacy skills, with a self-starting and determined approach.
• Experience using Microsoft Office Suite, including Excel, Word, PowerPoint, and Power BI, plus programme support tools such as SharePoint, Planview, SAP, and MPP.

Nice to have

• PMP, PRINCE2 Practitioner, PMI-ACP, Certified Scrum Master, SAFe Agilist, ITIL Foundation, or Lean Six Sigma Green Belt/Black Belt certification.

Culture & Benefits

• Work within a global and diverse community supporting inclusion, equal representation, and a safe and respectful workplace.
• Contribute to connectivity and technology initiatives serving customers across more than 30 countries.
• Accessibility adjustments are available during the recruitment process upon request.