Senior Application Support Engineer (AWS)

Location: Charlotte, NC, United States

Company

hirify.global.

What you will do

• Provide daily production support and participate in a 24×7 on-call rotation.
• Troubleshoot Angular interfaces, APIs, Kafka messaging, databases, cloud services, and security integrations.
• Support AWS Lambda services, deployments, and GitHub Actions workflows.
• Monitor application health, resolve incidents, and perform root cause analysis.
• Collaborate with business stakeholders, vendors, infrastructure, and security teams.
• Maintain runbooks and technical documentation, and support audits and operational reporting.

Requirements

• 5+ years of enterprise application production support experience and 3+ years supporting AWS cloud-native or serverless solutions.
• Experience with Angular, TypeScript, AWS Lambda using Python and/or .NET, REST APIs, and Kafka.
• Proficiency with SQL Server, PostgreSQL, GitHub, and GitHub Actions.
• Experience supporting AWS AI/ML integrations, including Bedrock, Textract, and Rekognition.
• Monitoring and incident response experience using CloudWatch, Dynatrace, Splunk, or equivalent tools.
• Reporting experience with Power BI, SSRS, or equivalent tools.
• Strong troubleshooting, communication, documentation, and prioritization skills, with the ability to work independently.

Nice to have

• Experience with physical security and access-control platforms and integrations such as Avigilon, Symmetry, gate controllers, and intercom or callbox systems.
• Experience with additional AWS services, including Connect, Lex, Aurora, RDS, S3, CloudFront, IAM, KMS, and Secrets Manager.
• Experience with Active Directory, Entra ID, RBAC, CyberArk, or Akamai.
• Experience with Terraform, CloudFormation, and automated testing tools such as Tricentis.
• Experience in regulated or compliance-driven environments.

Culture & Benefits

• Participation in a 24×7 production support and on-call operating model.
• Collaboration with business stakeholders, vendors, infrastructure, and security teams.