Senior Technical Support Specialist (SMAX)

Location: Sofia, Bulgaria; onsite.

Company

hirify.global is a global information management company focused on digital transformation and enterprise information management.

What you will do

• Provide advanced technical support to clients through chat, phone, and email.
• Troubleshoot complex issues, reproduce scenarios, and identify root causes.
• Collaborate with Product Development on defect identification and patch testing.
• Document client interactions and solutions in the CRM system.
• Create and update knowledge-base content using Knowledge-Centered Services practices.
• Mentor team members and contribute to their skill development.

Requirements

• Comfortable using Linux systems, including RHEL, CentOS, and Ubuntu, and Windows Server for basic troubleshooting, log checks, and service management.
• Familiarity with Docker and fundamental Kubernetes concepts, including pods, services, and basic kubectl commands.
• Ability to run simple queries and check logs in PostgreSQL or Vertica databases.
• Understanding of basic networking concepts, including TCP/IP, HTTP/S, and TLS/SSL.
• Ability to test and troubleshoot simple REST API connections.
• Proactive approach and ability to work effectively in a dynamic, evolving environment.

Nice to have

• Knowledge of cloud platforms such as AWS, Azure, Google Cloud, BYOK, or OpenShift.
• Experience with or willingness to learn ServiceNow, Salesforce, or similar platforms.

Culture & Benefits

• Work onsite as part of the ITOM Support Team in Sofia.
• Collaborate with Product Development and support clients using enterprise information management software.
• Work in an environment emphasizing innovation, creativity, collaboration, and inclusion.
• Contribute to AI-first, future-driven information management products.