German-Speaking POS & Technical Support Specialist (Remote)

Location: Remote, Sofia, Bulgaria

Company

hirify.global provides technology-enabled customer experience and technical support services for leading brands.

What you will do

• Provide technical support to merchants and business partners via phone, email, and ticketing systems.
• Assist with card payment terminals, POS devices, and ATMs, including installations, replacements, activations, and configurations.
• Troubleshoot technical issues, connectivity problems, and payment-related error codes.
• Resolve inquiries efficiently while meeting SLA targets and escalate complex issues when necessary.
• Maintain accurate ticket documentation, handle portal access requests, and perform selected back-office activities.

Requirements

• Fluent German at C1 level and English at B1 level or higher.
• Previous experience in customer service or technical support.
• Strong interest in technology and troubleshooting.
• Excellent communication and problem-solving skills.
• Customer-focused approach and ability to work in a fast-paced environment.
• Comfort working with phone, email, and ticketing systems.

Nice to have

• Experience in payments, POS, banking, or financial services.
• Basic knowledge of Microsoft Excel and ticketing platforms.

Culture & Benefits

• Fully remote position with rotating shifts between 09:00 and 21:00.
• Five-day work week based on a scheduled roster.
• Permanent employment contract with a performance-based bonus.
• Food vouchers, additional health and life insurance, and 21 days of paid annual leave.
• Fully paid onboarding and professional training, with career growth opportunities.
• Employee recognition programs, team-building events, and a supportive collaborative environment.