Business Systems Support Officer (IT & Administration)

Location: Nicosia, Cyprus

Company

hirify.global is a distribution group operating business applications across organizational functions.

What you will do

• Provide first-line support to users across multiple business systems and act as the initial point of contact for application issues.
• Manage user accounts, permissions, and access for new employees, internal moves, and leavers, including periodic access reviews.
• Perform system configuration changes, routine maintenance, data validation checks, and standard reporting.
• Coordinate with software vendors to resolve issues and implement updates.
• Maintain system documentation, procedures, and user guides, and assist with testing system enhancements and new functionality.
• Work with business owners to ensure systems meet operational needs while following information security and GDPR policies.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or a related discipline.
• 2–5 years of experience in IT support, application support, systems administration, or a similar role.
• Experience supporting business applications and enterprise systems.
• Excellent customer service and communication skills, strong troubleshooting and problem-solving abilities, and a good understanding of user access management and system administration.
• Ability to analyze data and generate reports, with strong organizational skills and attention to detail.
• Ability to manage multiple priorities and work effectively independently and within a team.
• Willingness to learn and support a diverse range of business systems.
• Excellent written and spoken knowledge of Greek and English.

Nice to have

• Microsoft 365 and Entra ID administration experience.
• SharePoint experience.
• Microsoft Dynamics CRM configuration experience.
• Odoo experience.
• Power BI experience.
• Basic SQL knowledge.

Culture & Benefits

• Work with business stakeholders, system owners, and external software vendors.
• Exposure to a diverse range of enterprise platforms and business applications.
• Remuneration package based on qualifications and experience.
• Equal employment opportunities regardless of protected personal characteristics.