Managed Operations Services Specialist (CXone)

Location: Manila, Philippines; shifting schedules and on-call support for global customers.

Company

hirify.global develops AI, cloud, and digital software for customer experience, financial crime prevention, and public safety, serving global businesses.

What you will do

• Administer CXone applications and handle Day 2 move, add, and change requests for clients.
• Act as implementation manager and work with TAMs, DSE, Expert Services, and global teams.
• Design, configure, test, debug, and deploy ContactEngine customer journeys and conversations using internal tooling.
• Define and document client business requirements, automated transaction specifications, and end-to-end application integration specifications.
• Optimize customer journeys using data analytics and the ContactEngine transactional data model; write SQL queries and build reports and dashboards.
• Write and debug JavaScript code snippets, design and test APIs, assist with training, and provide on-call customer support.

Requirements

• 3+ years of experience in implementation, professional services, or consulting.
• Degree in Computer Science, Business Analytics, Data Analytics, STEM, or a related field.
• Knowledge of basic programming languages and data structures.
• Knowledge of data analysis and SQL.
• Strong problem-solving skills and willingness to learn.
• Ability to work successfully in a team-oriented, highly collaborative environment.
• Ability to work shifting schedules.

hirify.global-to-have">hirify.global to have

• Technical expertise in data structure extraction and summarization.
• Experience with JavaScript, C#, SQL, HTML, CSS, or Python.
• Experience with integration tools.
• Knowledge of Excel, Tableau, or a similar BI tool.

Culture & Benefits

• Work with global teams and customers across the globe.
• Provide on-call support for global customers.
• Opportunity to learn ContactEngine solution design, implementation, and customer journey optimization.
• Individual contributor role reporting to a Manager.
• Equal opportunity employment environment.