Senior Lead Observability Consultant / Engineer (AI)

Location: Tokyo, Japan; partially remote

Company

hirify.global runs and reimagines mission-critical technology systems for leading businesses, providing technology services and AI-powered operational insight.

What you will do

• Assess clients’ monitoring and IT operations environments, analyze challenges, and support improvement proposals, SLI/SLO design, and AIOps adoption.
• Support the design, implementation, and operation of observability platforms including Dynatrace, Datadog, Elastic, Splunk, and Grafana.
• Visualize and analyze servers, networks, applications, and logs, and create operational dashboards.
• Implement observability capabilities across AWS, Azure, and Google Cloud environments.
• Improve incident response and root cause analysis, integrate ITSM solutions, and drive operations automation.

Requirements

• Experience in at least one of the following areas: IT system operations and monitoring, incident response, infrastructure implementation, cloud operations, or application operations.
• Basic knowledge of Linux and/or Windows Server.
• Basic networking knowledge, including TCP/IP and HTTP.
• Experience in log analysis and using system monitoring tools.
• Strong interest in solving client challenges, willingness to learn new technologies, and ability to collaborate effectively within a team.

Nice to have

• Experience with observability platforms such as Dynatrace, Datadog, Splunk, Elastic, Grafana, or New Relic.
• Knowledge of or experience with AWS, Azure, or Google Cloud.
• Experience with Python, Shell Script, PowerShell, Terraform, or Ansible.
• Experience with Docker, Kubernetes, or OpenShift.
• Experience with ITSM and monitoring tools such as ServiceNow, JP1, Zabbix, Netcool, or BMC products.
• Software development experience using Java, Python, Node, .NET, or similar technologies.

Culture & Benefits

• Partially remote, hybrid-friendly work environment with support for employee well-being.
• Opportunities for vertical and horizontal career development, including paths toward enterprise or chief architect and distinguished engineer roles.
• Potential opportunity to travel.
• Career development support through personalized goals, continuous feedback, coaching, hands-on experience, and certifications with Microsoft, Google, and Amazon.
• Be Well programs supporting financial, mental, physical, and social health.
• Inclusive culture focused on empathy, belonging, learning, and shared success.