IT Operations Analyst (Fintech)

Location: Peru; device operations support for employees in Colombia; on-call and occasional after-hours work required.

Compensation: $2,000–$2,600 USD gross per month as a contractor.

Company

hirify.global is a fintech and retail technology company developing interest-free installment payment solutions and shopping experiences for consumers and merchants.

What you will do

• Manage device inventory procurement, deployment, physical security, and lifecycle management for employees in Colombia across macOS and Windows devices.
• Respond to IT service desk tickets in Jira from intake through resolution and contribute to initiative-based backlog items.
• Provision assigned hardware and software requests and support IT Operations onboarding and employee termination processes.
• Maintain awareness of the application stack and communicate IT security and technical change information to engineering and the wider organization.
• Contribute to access-control history audits and quarterly software vendor audits.

Requirements

• Fluent English; only English resumes will be accepted.
• 2–6 years of relevant experience.
• Team-oriented communication, patience, willingness to learn, and readiness to share workload or step up when resources are limited.
• Demonstrated experience with Claude or equivalent large language model tools, with comfort using AI for productivity, research, and communication.
• Strong knowledge of cloud-based productivity suite administration and productivity software suite administration.
• Experience managing and configuring macOS devices with enterprise tools.
• Experience with IT service management platforms, including ticket automation and workflow design.
• Experience with enterprise Windows device management using third-party solutions and enterprise endpoint security platforms.

Nice to have

• Self-starter mindset with the ability to identify problems, assess variables, resolve issues quickly and accurately, reduce recurrence, and implement improvements autonomously.
• Ability to adapt to a rapidly changing organization with a startup mentality.
• Experience working on agile teams, including Jira ticket classification, pointing, and meeting workflows.
• Strong organization and accurate, replicable workflow documentation skills; experience with change management for audit and process improvement.
• Experience implementing, documenting, administering, and maintaining PCI-DSS, SOC 2 Type 2, and CIS controls.

Culture & Benefits

• Fast-paced environment with opportunities for continued growth and increased ownership.
• On-call responsibilities and occasional after-hours work.
• Culture emphasizing high standards, unconventional problem-solving, decisive action, trust, candid communication, and respect.
• Contractor engagement with gross monthly compensation of $2,000–$2,600 USD.