Principal Reliability Operations Engineer

Location: San Mateo, California, United States for roles based at the headquarters; office-based roles are onsite Tuesday through Thursday, with optional presence on Monday and Friday.

Salary: $230,980–$267,390 USD per year.

Company

Roblox builds tools and a platform for creating and sharing 3D immersive digital experiences.

What you will do

• Lead and manage production incidents and serve in the Incident Manager on-call rotation.
• Collaborate cross-functionally to troubleshoot and resolve sophisticated technical challenges in distributed environments.
• Implement incident management processes and procedures to enable fast responses and minimize impact.
• Monitor system health, performance, and capacity while proactively addressing potential issues.
• Conduct postmortem analysis, identify root causes, and formulate corrective measures.
• Improve system architecture and reliability while automating routine operational tasks and mentoring junior team members.

Requirements

• At least 8+ years of experience in a comparable role within a Site Reliability team.
• Advanced knowledge of systems and network infrastructure protocols.
• Experience managing, troubleshooting, and resolving incidents in distributed environments.
• Experience solving problems and explaining complex technical issues clearly and concisely to stakeholders and engineers.
• Familiarity with at least one scripting or programming language for automation; Python or Golang is preferred.
• Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, or a similar technical field.
• Ability to operate in ambiguous circumstances during production incidents and familiarity with interactions between services in a distributed system.
• Tenacity in driving challenging production incidents to resolution.

Culture & Benefits

• Full-time employees are eligible for equity compensation and benefits.
• Roles based in an office follow an onsite schedule Tuesday through Thursday, with optional presence Monday and Friday unless otherwise noted.
• Roblox provides equal employment opportunities and reasonable accommodations during the recruiting process.