Support and Learning Platform Administrator

Location: Canada. Ottawa or Toronto: hybrid with at least three office days per week. Other Canadian locations: remote.

Compensation: CAD 19.46–28.55 hourly rate.

Company

hirify.global develops an AI-infused supply chain orchestration platform used by more than 40,000 users in over 100 countries.

What you will do

• Respond to, troubleshoot, prioritize, document, and resolve technical and non-technical support tickets using Salesforce CRM and case management tools.
• Provide users with proactive updates and escalate complex platform issues to the appropriate teams.
• Administer hirify.global University and the hirify.global Learning Hub, including user access, permissions, roles, and routine functionality checks.
• Assist with creating, maintaining, evaluating, and optimizing platform processes and workflows.
• Collaborate with cross-functional teams on issue resolution and platform updates while minimizing disruption to users.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field, or equivalent experience.
• Experience in support and ticketing, troubleshooting, and problem resolution.
• Experience in platform administration, preferably with Learning Management Systems or similar tools.
• Experience using a CRM tool such as Salesforce.
• Familiarity with process creation and optimization.
• Knowledge of Learning Management Systems is required.
• Proficiency with ticketing systems and basic platform administration tools.
• Strong organizational, time-management, problem-solving, communication, and attention-to-detail skills, including the ability to manage multiple tasks and interact with internal teams and external users.
• Current full-time enrollment in education or recent/upcoming graduation within 12 months of the placement end date is required for co-op and intern eligibility.

Nice to have

• Ability to work independently and collaboratively in a fast-paced environment.
• Strong troubleshooting abilities and willingness to learn new technologies and processes.
• CRM knowledge.

Culture & Benefits

• Full-time eight-month position starting in January 2027.
• Flexible vacation, company-wide hirify.global Days, and flexible work options.
• Physical and mental well-being programs, including virtual fitness classes.
• Mentorship, training, career development, recognition, referral rewards, and hackathons.
• Inclusive workplace with accommodations available during recruitment.

Hiring process

• Applications are accepted through the end of day on November 6, 2026, with applications potentially reviewed before the closing date.
• Initial resume screening uses AI tools; all subsequent application decisions are made by the human recruitment team.