Technical Support Specialist

Location: Manila, Philippines; hybrid work arrangement with 3 days onsite and 2 days working from home.

Company

hirify.global develops continuous testing and quality engineering products, including Tosca, qTest, NeoLoad, LiveCompare, Vera, Test Automation, Testim, and Data Integrity.

What you will do

• Provide customer-facing technical support through the self-service portal, email, chat, and inbound calls.
• Analyze, process, troubleshoot, recommend solutions for, and resolve technical inquiries, cases, requests, and incidents.
• Manage end-to-end software license creation, administration, provisioning, delivery, distribution, and related customer communication.
• Maintain accurate records, support client onboarding, and resolve license-related issues.
• Analyze request and incident trends and coordinate with customers, internal partners, and other departments.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or Computer Engineering.
• Minimum of 3+ years of relevant experience in technical, application, product support, or license delivery in a customer-facing role.
• Very good understanding of Software Development Life Cycle and Software Testing Life Cycle concepts.
• Customer-centric attitude, sound decision-making based on customer needs and product knowledge, attention to detail, and a structured approach to problem solving.
• Excellent verbal and written communication skills with the ability to engage effectively with customers and business partners.

Nice to have

• Knowledge of licensing technologies and software delivery models.
• Experience applying ITIL best practices, particularly in technical support and license request fulfillment.

Culture & Benefits

• Market-competitive salary and success-oriented bonus.
• Day 1 HMO coverage with 3 free dependents.
• Hybrid work arrangement with 3 onsite days and 2 work-from-home days.
• Work with a market leader in model-based automation testing.
• Supportive and engaged leadership team.
• Culture focused on customer service, collaborative problem solving, adaptability, efficiency, ownership, and completing commitments.