Engineer I Technical Services (HVACR)

Location: Quezon City, Manila, Philippines; hybrid setup with an onsite requirement of three days per week; fixed night shift with rotation every four months; weekend work may be required depending on the assigned shift.

Company

A global climate technologies company developing HVACR, cold chain, compression, controls, software, and monitoring solutions for residential, commercial, and industrial applications.

What you will do

• Provide technical assistance to internal and external customers by phone, email, and chat as part of a 24/7 support initiative.
• Troubleshoot and support Cargo Loggers and Trackers, Oversight Platforms, Marine Proact GMS, Marine Modems, REFCON, and related hardware and software solutions.
• Manage user accounts and device operations, including activation, deactivation, subscriptions, customer assignments, and configuration settings.
• Create technical drawings, work instructions, troubleshooting guides, knowledge-base articles, Kaizen documentation, and case records.
• Simulate issues using local setups, conduct TeamViewer or Microsoft Teams sessions, and review logs from Kore, Oversight, Azure, AT&T, and REFCON platforms.
• Triage cases for escalation to local and global Product Management and Engineering resources, participate in cross-training, and contribute to system and process improvement projects.

Requirements

• Preferably an engineering degree in Mechanical, Electronics, Electrical, or Management Engineering.
• Fresh graduates are welcome to apply.
• Strong English communication skills, both written and verbal.
• Technical aptitude and comfort using various digital tools and systems.
• Availability for a fixed night shift, rotating every four months, with possible weekend work on a five-day workweek.
• Availability to work in a hybrid setup with three onsite days per week.

Culture & Benefits

• Work in a culture focused on sustainability, passion, openness, collaboration, inclusion, and belonging.
• Access development support from onboarding through senior leadership.
• Flexible and competitive benefits plans for individual and family needs.
• Flexible time off, paid parental leave, vacation leave, and holiday leave.
• Employee resource groups support culture and community building.