Transfer Agency Investor Onboarding Supervisor

Location: Kraków, Poland; hybrid model with 3 days per week in the office, or 2 days for a parent of a child up to 4 years old.

Company

hirify.global is a global financial services firm providing investor services, capital partner services, specialist expertise, technology solutions, and client management.

What you will do

• Drive AML/KYC due diligence checks for existing shareholder accounts and new account openings.
• Assess and validate investor documentation against internal procedures, AML/KYC requirements, and market standards.
• Manage priorities and deliver accurate, timely, and complete work within agreed SLAs and under time pressure.
• Maintain client, investor, and stakeholder relationships while collaborating with teams across BBH offices to resolve complex cases.
• Perform system updates and maintain data quality, audit trails, control requirements, and evidence of policy adherence.
• Investigate queries, escalate issues, support quality checks, and contribute to process improvement and risk reduction initiatives.

Requirements

• BA or MS degree in finance, economics, business, law, or a related field, and/or equivalent work experience.
• At least 5 years of relevant experience in Transfer Agency, AML/KYC, investor services, fund administration, or a similar financial services environment.
• Understanding of AML/KYC requirements, investor documentation standards, and operational risk controls.
• Ability to manage a broad client portfolio, prioritize complex workloads, meet tight deadlines, and work under pressure in a dynamic environment.
• Ability to work independently, take ownership, and use sound judgment to resolve issues.
• Written and verbal communication skills for interaction with internal and external stakeholders.
• Strong problem-solving skills, including risk identification and appropriate escalation.
• Fluent English is mandatory, with a minimum B2+/C1 level preferred.
• Ability to identify process improvements and contribute to efficiency, quality, and risk mitigation initiatives.

Culture & Benefits

• Private medical care and life insurance.
• Employee Assistance Program with confidential counselling for employees and families.
• Professional training and qualification support.
• Wellbeing Program and Online Social Fund benefit platform.
• Culture Celebration Day and Community Service Day in addition to standard paid vacation.
• Social, sport, integration, and onboarding programs.