Account Manager (SaaS)

Location: Brussels, Belgium

Company

hirify.global provides regulatory and sustainability compliance intelligence and services to large businesses, combining human expertise with AI efficiency across EHS, product, chemical, and corporate sustainability compliance.

What you will do

• Own renewals for a portfolio of key customers with more than €4 million in annual business, including renewal planning, forecasting, contract negotiations, addenda, and escalation of at-risk renewals.
• Build and close expansion opportunities through upsell and cross-sell strategies across teams, business units, geographies, products, and use cases.
• Maintain whitespace maps and expansion pipeline coverage, identify customer-driven opportunities, and support go-to-market strategy and new product roll-outs.
• Establish relationships with economic buyers, budget holders, and executive decision-makers; lead QBRs and EBRs with the Customer Success Manager.
• Assess account health and renewal risk, document mitigation strategies in Gong, and coordinate with Customer Success and cross-functional teams during escalations.
• Support the Account Management team through development, training, onboarding, internal tool enablement, and participation in selected industry and partner events.

Requirements

• Bachelor’s degree in business, communications, marketing, or a similar field from an accredited university.
• 5–7 years of demonstrated sales and account management experience in a B2B environment within SaaS, IT, insurance, engineering, financial services, or consultancy.
• Experience executing sales and account plan-based strategies for current clients.
• Demonstrated ability to achieve annual growth targets and client satisfaction.
• Project management and cross-functional collaboration skills.
• Problem-solving and customer relationship management skills.
• Knowledge of Jira, Confluence, and SharePoint.
• Ability to work collaboratively as a team player and share information and best practices.
• Fluency in English and proficiency in Microsoft Office Suite 365.

Nice to have

• Knowledge of additional languages.

Culture & Benefits

• Competitive salary package.
• Flexible home-working policy and work/life balance.
• Collaborative, fast-paced, and driven environment.
• Accountability and ownership of projects.
• Inclusive culture guided by purpose, passion, and driving progress.