Collection Manager (Financial Services)

Location: Sodic, Eastown, Cairo, Egypt

Company

hirify.global Holding is a pan-African financial services group headquartered in Egypt, operating across eight countries in North and Sub-Saharan Africa with businesses including consumer finance, leasing and factoring, mortgage finance, microfinance, asset management, securities brokerage, investment banking, and digital financial services.

What you will do

• Design and implement end-to-end collections strategies segmented by risk profile, delinquency stage, and product type.
• Set collection targets and monitor recovery rates, PAR/NPL ratios, operational costs, scorecards, dashboards, and daily team performance.
• Lead internal collections teams and manage external collection agencies while ensuring consistent recovery standards, training, ethical conduct, and legal compliance.
• Oversee skip tracing, account escalations, restructuring, settlements, and legal recovery in coordination with Legal, Litigation, Credit, and Fraud teams.
• Implement and optimize dialers, CRM, SMS/email automation, early-warning mechanisms, and capacity planning to improve efficiency and customer reach.
• Analyze delinquency root causes, recommend preventive actions, prepare executive reports, support budgeting, and benchmark industry best practices.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or Law.
• At least 10 years of experience in collections or recovery within financial services, including at least 4 years in a managerial capacity leading large teams or portfolios.
• Experience managing external collection agencies and legal recovery cases.
• Proven record of achieving collection and NPL reduction targets.
• Strategic collections planning and execution, process improvement, and an automation focus.
• Negotiation, conflict resolution, and customer communication skills.
• Familiarity with legal and regulatory frameworks governing collections, including FRA and CBE standards.
• Analytical, data-driven decision-making skills and strong leadership and performance management capabilities.

Nice to have

• Specialized training in debt recovery, negotiation, or legal recovery.

Culture & Benefits

• Full-time role within a performance-driven, customer-conscious, and compliant collections function.
• Work across a diversified financial services platform serving markets across North and Sub-Saharan Africa.
• Focus on operational resilience, robust documentation, audit trails, and regulatory governance.