Accounting Client & Product Support (Finance and Accounting)

Location: Hybrid, with office attendance once a week for team meetings and collaboration, based in Monett, MO; Springfield, MO; Allen, TX; or Overland Park, KS. Core hours are 9am-3pm CST, with accounts receivable phone-queue coverage from 8am-5pm CST one day per week. Travel up to 10% is required for meetings, training, and professional conferences.

Salary: $48,000-$60,000 base pay, determined by location and experience.

Company

hirify.global provides technology solutions for community banks and credit unions, including digital banking and payments products.

What you will do

• Develop, implement, and maintain collections management systems, procedures, and policies.
• Support accounting customers with billing, invoicing, accounts receivable, and account reconciliation questions through calls and research.
• Investigate and resolve past-due balances, disputed balances, delinquent accounts, escalated accounts, and billing issues.
• Adjust customer accounts receivable records and arrange payment terms when appropriate.
• Track billing and dispute issues through resolution and maintain communication with customers.
• Assist less experienced peers and build long-term customer relationships with accounting staff and management.

Requirements

• At least 4 years of experience within a financial institution.
• Experience in accounting and/or finance.
• Experience in a customer-facing position.
• Intermediate Excel experience, including pivot tables, formatting, filtering, and formulas; proficiency in PeopleSoft FSCM and Excel is essential.
• Excellent written and verbal communication skills.
• Ability to meet aggressive deadlines and handle multiple complex projects.
• Ability to support the accounts receivable phone queue one day per week from 8am-5pm CST.
• Ability to work the standard core hours of 9am-3pm CST.
• Ability to travel up to 10% for hirify.global meetings, training, and professional conferences.

Nice to have

• Associate degree.
• Strong math and reasoning skills.
• Strong knowledge of credit management principles, practices, and procedures as applied to the organization.
• Previous experience managing and monitoring customer accounts to ensure timely payment.

Culture & Benefits

• Hybrid work with weekly office collaboration and finance meetings.
• Benefits programs supporting physical, mental, and financial well-being.
• Collaborative culture focused on purpose, commitment, inclusion, and doing the right thing.
• Equal employment opportunity and a workplace that values diverse perspectives.