Director of Service Operations - Data Centers

Location: Sussex, Wisconsin, USA; other location: Oshkosh, Wisconsin, USA. Onsite role.

Company

hirify.global develops power generation solutions that support homes, businesses, and resilient energy infrastructure.

What you will do

• Lead a 24/7 consumer support operation with more than 100 agents in a high-volume B2C manufacturing environment.
• Build, lead, and mentor field service teams, establish performance metrics, and drive continuous development.
• Develop regional dealer, training, aftersales, and parts-support strategies.
• Oversee troubleshooting and resolution of technical issues for stationary power generation equipment.
• Improve customer satisfaction, operational efficiency, resource balancing, service execution, and equipment uptime.
• Collaborate with product development, sales, and technical support while maintaining client and dealer relationships through communication, reporting, and performance metrics.

Requirements

• Bachelor’s degree or equivalent knowledge in Engineering, preferably Electrical Engineering, Business Administration, or a related field.
• At least 7 years of experience in large diesel or natural gas generator product support, technical service management, or a related field.
• At least 4 years of management-level experience.
• Experience with large data center SLA requirements.
• More than 10 years of experience with power generation equipment, including reciprocating-engine generators, transfer switches, and spark-ignited systems.
• Advanced expertise in engine maintenance, natural gas fuel systems, electronics, electromechanical technology, and data center design.
• Strong working knowledge of mechanical design, AC/DC circuitry, power generation systems, wiring schematics, and connection diagrams.
• Strong troubleshooting and independent decision-making skills, with experience using SAP or an equivalent ERP and Salesforce.

Nice to have

• PMP and Lean Six Sigma certification.
• Additional product support and service certifications such as CMRP, CTSP, or CSM.
• Uptime Institute credentials such as ATD, ATS, or AOP.

Culture & Benefits

• Health, dental, vision, 401(k), and other benefits.
• State-of-the-art facility with an onsite gym, walking trails, café, free parking, and employee activities.
• Summer hours from Memorial Day through Labor Day.
• Scheduled events, teamwork activities, product loan and discount programs, and Volunteer Time Off.
• Inclusive workplace focused on equity, respect, community impact, and collaboration.