Mainframe IMS System Programmer (IMS)

Location: Partially remote, Hortolandia, São Paulo, Brazil

Employment type: Full time

Company

hirify.global runs and reimagines mission-critical technology systems for leading businesses, using AI-powered insight to support smarter decisions and faster innovation.

What you will do

• Provide comprehensive support for IMS system infrastructure, including proactive environment improvements, system patches, and IMS-related tools.
• Install, upgrade, configure, and maintain IMS and related tools in production with minimal disruption and optimal performance.
• Use advanced SMP/E skills for software deployment, patching, and configuration control.
• Identify automation opportunities and support modernization and process optimization in mainframe environments.
• Communicate with clients, negotiate solutions, and coordinate with cross-functional teams to deliver robust systems aligned with business needs.
• Mentor new employees joining the IMS System Support Team.

Requirements

• Fluent English communication skills, verbal and written, for effective interaction with global stakeholders and customers.
• Proven experience providing IMS system support, including incident management, troubleshooting, user support, system monitoring, and issue resolution.
• Strong understanding of IT service management processes and support methodologies.
• Experience analyzing and resolving system-related incidents, service requests, and escalations within defined SLA requirements.
• Knowledge of ticketing and support tools such as ServiceNow, Remedy, Jira, or similar platforms.
• Ability to diagnose technical issues, coordinate with cross-functional teams, and communicate resolutions clearly to end users.
• Strong problem-solving, analytical, and organizational skills.
• Experience creating and maintaining support documentation, knowledge articles, and operational procedures.
• Ability to work independently and collaboratively in a fast-paced, customer-focused environment.

Nice to have

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.

Culture & Benefits

• Partially remote and hybrid-friendly work environment.
• Programs supporting financial, mental, physical, and social well-being.
• Personalized career development goals, continuous feedback, coaching, and hands-on learning.
• Access to certification and learning opportunities from Microsoft, Google, and Amazon.
• Inclusive culture focused on belonging, empathy, continuous learning, and shared success.