Support Operations Engineer (AI)

Location: Remote in the United States; listed locations include Austin, Boston, Denver, New York, San Francisco, and Seattle.

Salary: General Market Base $154K–$193.5K; Premium Market Base $172K–$215K.

Company

ClickHouse is a rapidly scaling startup building analytical database software and customer-facing engineering systems.

What you will do

• Design and build intelligent routing and decision systems that determine where customer work should go and who should handle it.
• Develop AI-powered customer and internal experiences that recommend next steps and determine when to hand off to a human.
• Build production-grade internal platforms and tooling for Support, RevOps, and GTM teams.
• Integrate Salesforce, live chat, incident management, Slack, GitHub, and other systems through APIs, webhooks, and data flows.
• Develop automation and observability systems that reduce repetitive work and surface failures.
• Partner with core Engineering to ship to production and own code review, testing, monitoring, and continuous improvement.

Requirements

• 3–5 years of experience building and shipping full-stack software in production.
• Experience with TypeScript or JavaScript, Node.js, and React or comparable technologies.
• Experience developing APIs, webhooks, and integrations between distributed systems.
• Hands-on experience close to support, either as a support or technical support engineer or by building tools or integrations for Support, Customer Success, or RevOps.
• Confidence with Git and safe, version-controlled deployment workflows.
• Ability to translate operational needs into solutions that non-engineers can follow.
• Self-driven, curious, and comfortable owning problems end to end in a remote, globally distributed team.
• Comfort using AI tools in day-to-day development with sound judgment about where to trust them.

Nice to have

• Experience building LLM-powered production features such as routing, retrieval, evaluation, or observability.
• Salesforce platform experience with Apex, LWC, Flows, or custom objects, or Salesforce certifications.
• Experience with Pylon, incident.io, PagerDuty, Zendesk, Slack APIs, or GitHub APIs.
• Experience with ClickHouse or other analytical databases.
• Experience in an early-stage or greenfield environment or in a Support, RevOps, or business-systems function.

Culture & Benefits

• Remote-friendly environment at a globally distributed company operating in more than 25 countries.
• Employer contributions toward healthcare.
• Stock options for every new team member.
• Flexible time off in the US and generous entitlement in other countries.
• USD $500 home office setup allowance for remote employees.
• Opportunities to participate in company-wide in-person offsites.