Account Manager - Cigna Healthcare (Health Insurance)

Location: Hybrid in Dubai, United Arab Emirates; other location: Kenya

Company

hirify.global Healthcare is a global health service company operating in more than 30 countries and serving health insurance customers and patients worldwide.

What you will do

• Manage an assigned portfolio of hirify.global Africa corporate and SME clients, ensuring agreed service levels, contractual commitments, deliverable quality, and timely management information.
• Build relationships with clients and intermediaries, address service needs, and represent hirify.global professionally.
• Develop client plans, reports, renewal proposals, and product recommendations supporting retention and profitability.
• Partner with Underwriting and other functions on renewal terms, product proposals, renewal implementation, and scheme reinstatement.
• Identify cross-selling opportunities and present relevant proposals to clients and intermediaries.
• Collaborate with Customer Services, Healthcare Services, Legal Services, and Marketing to resolve issues and deliver client materials.

Requirements

• At least five years of client management experience within health insurance, preferably in an international company.
• Experience with insurers or insurance policies in African markets.
• Strong written and verbal English communication skills, including explaining complex concepts clearly and concisely.
• Ability to independently manage a client portfolio and multiple simultaneous priorities.
• Ability to define and resolve complex claims-related and client issues and recommend appropriate resolutions.
• Bachelor’s degree, preferably in Marketing or Business.
• Ability to travel when required.
• Strong stakeholder management, negotiation, influencing, listening, conflict-resolution, presentation, and public-speaking skills.
• Strong organization, attention to detail, relationship-building, customer focus, flexibility, and results orientation.
• Experience with client and intermediary relationship management, health insurance, African insurance markets, retention, renewals, cross-selling, forecasting, profitability management, proposals, reporting, invoicing, contract-delivery oversight, and multiple systems and tools.
• Advanced Microsoft Office skills.

Nice to have

• Working knowledge of Agile project management; certification is preferred.
• French or Portuguese language skills.

Culture & Benefits

• Multicultural and hybrid working environment.
• Private Medical Insurance.
• Employee Wellbeing Benefits.
• Educational Development Program.
• Competitive salary.