Genesys Cloud Access Management

Location: Remote nationwide in the United States; occasional travel to hirify.global offices for training or meetings may be required.

Salary: $89,000–$121,400 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare and insurance company serving Medicare and Medicaid members, families, individuals, and military communities through hirify.global and CenterWell services.

What you will do

• Administer and govern access within the Genesys Cloud platform, including provisioning, deprovisioning, roles, permissions, groups, queues, and divisions.
• Perform access reviews, audits, compliance reporting, and remediation activities.
• Support IAM integrations, including role-based access controls, SSO, and MFA.
• Troubleshoot access, authentication, and authorization issues for agents, supervisors, and administrators.
• Partner with Security, Compliance, Operations, and Technology teams to enforce governance standards.
• Support Genesys platform enhancements, upgrades, operational initiatives, documentation, and technical procedures.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Telecommunications, Cybersecurity, or a related field, or an equivalent combination of education and experience.
• At least 3 years of experience administering and supporting Genesys Cloud CX in a production environment.
• Experience managing user provisioning and deprovisioning, roles, permissions, groups, queues, and division-based access controls within Genesys Cloud.
• Knowledge of IAM concepts, including RBAC, least-privilege principles, SSO, and MFA.
• Experience troubleshooting user access, authentication, and authorization issues.
• Strong analytical, problem-solving, and communication skills; ability to work independently and manage multiple priorities.
• Experience partnering with business, operations, security, and technology teams on access governance and compliance requirements.
• Commitment to continuously improving consumer experiences.
• U.S. citizenship is required due to the Department of Defense contract.

Nice to have

• Master’s degree in Computer Science, Information Systems, Cybersecurity, or a related field.
• Genesys Cloud CX certification such as Administrator, Professional, or equivalent.
• Experience with access governance, audit readiness, and compliance in a regulated healthcare, government, or military-support environment.

Culture & Benefits

• Full-time schedule of 40 hours per week.
• Dedicated, interruption-free workspace required to protect member PHI and HIPAA information.
• Home internet must provide at least 25 Mbps download and 10 Mbps upload speeds.
• Benefits include medical, dental and vision coverage, 401(k), paid time off, holidays, parental and caregiver leave, disability coverage, and life insurance.
• Occasional office travel may be required despite the remote arrangement.